Presentation of the theater of the absurd continues! Yesterday, Marusya called administrator "of the Dial" about our record in the complaints book. Rather, he called himself "Manager" refused to give their name. That they have a professional feature, probably like manner constantly laugh during a conversation. She tried to prove that in fact it is Mary's fault, as mortally offended Nastya following actions. Will reproduce in the form of a dialogue.
Mary: Be kind, two cappuccino.
Nastya makes a single coffee.
Mary: And where one cappuccino? I asked for two.
Nastya emotionally replies: "VI nichogo not semolale!", turns around and proudly removed. Mache makes the coffee a different girl.
So, if you do not understand from this conversation, it is actually Masha rude and caused deep psychological trauma poor Nastya.
Next. Should they have a basket of bread. Not covered, and. Atata. Ask where they have the toaster. Toaster, it turns out, is only available until 16.00. So why is bread still (20.30) costs, dry and dust falls without wipes? But it so, lyrical digression.
Return to your phone conversation with the "Manager".
Without stopping to laugh, she kept blame Mary in any mortal sins. In response to the question: "don't You think it's not funny?", she began to choke on chips. Administrator and chips nibbles during negotiations with disgruntled customers. The pinnacle of professionalism, no doubt.
In between "managing" referred to my previous post (thank you appreciated the report, I tried so hard!). By the way, complained that he could not remove it from the group Vkontakte. And was horrified when he learned that Ivan Mitin received a letter with our complaints.
She said that did not come to us because of "personal problems", otherwise "there would be a scandal." This is despite the fact that she sat there and did not filed the form that it takes in this place any position, while Mary waited at the bar, a person would be to hand the book with the finished recording. Apparently, "personal problems" prevented her to perform their duties.
By the way, when the book of complaints we are still presented, the staff began to openly laugh at our record. Even if we were lunatics escaped from the asylum, and complained that the menu is fried snusmumriken, normal workers (the key word is "normal") are simply obliged to accept the complaint with a neutral expression, and certainly not to laugh like hyenas in the presence of visitors.
Recall that our key claim was that we began to Boo and asked to speak quieter, although we did not exceed the permissible and appropriate decibels. Said "not savijati him", although to us none of the visitors complained. Although, maybe one of our kind interfered with the "Manager" with her "personal problems"?
And during the entire phone conversation, "Manager" rests precisely on the fact that we have offended Nastya during the incident with cappuccino.
In the end, she did start to apologize and said they "worked with the staff". But we are not sure that you received satisfaction in this duel.
***
And finally, a few personal impressions about the situation. Until recently (read: until this Friday), I was a regular visitor to the Dial. I genuinely liked this place, despite some nuances, like a Cup of questionable cleanliness and creative "performances" of some visitors. But, nevertheless, there's been a nice, "free" and cozy. But only as long as there was staff running the form of a "syndrome watchman".
Consider the example of our complaints.
The situation with coffee.
- Where another cappuccino? I asked for two.
Wrong answer:
- VI nichogo not semolale!
Correct answer:
- Sorry, I didn't catch, I'll cook.
The situation with a request to be quiet.
If people don't smoke, drink alcohol, do not yell, do not hit the dishes, do not spoil the furniture and do not bother the other visitors, the only correct option is to not approach them at all.
The situation with the plaintive book and a subsequent call only shows the immaturity of social and professional failure of these people who can't take responsibility for their actions and to behave with customers.
there is a problem finding a cafe, walked around the whole area and did not find yde is also a cafe ))) the entrance is somehow hidden? :-) . tell me, please )))
Was often in Moscow in the school.Pleased the idea and atmosphere of the place.Very cool in the MSC came to the selection of personnel,the guys you meet as friends,without a hint of affectedness,learn,are about something to talk.Going on in our days,I hope this highlight will not disappoint.Well, I hope the other two network projects,they are also unusual
As for the first visit is quite interesting! We have been with the company, had a great time playing the game Elias. With tariffs we of course also did not immediately understand, but the school dictates the conditions. And then see for yourself, want to sit at home, want gather here in these places. It is still more convenient than to rent an apartment and no hassle. Came, rested, latte or cappuccino drank, played your favorite game,got positive emotions and all) no one is forcing to go there) Thanks for attention)
Recent reviews.
She tried to prove that in fact it is Mary's fault, as mortally offended Nastya following actions. Will reproduce in the form of a dialogue.
Mary: Be kind, two cappuccino.
Nastya makes a single coffee.
Mary: And where one cappuccino? I asked for two.
Nastya emotionally replies: "VI nichogo not semolale!", turns around and proudly removed. Mache makes the coffee a different girl.
So, if you do not understand from this conversation, it is actually Masha rude and caused deep psychological trauma poor Nastya.
Next. Should they have a basket of bread. Not covered, and. Atata. Ask where they have the toaster. Toaster, it turns out, is only available until 16.00. So why is bread still (20.30) costs, dry and dust falls without wipes? But it so, lyrical digression.
Return to your phone conversation with the "Manager".
Without stopping to laugh, she kept blame Mary in any mortal sins. In response to the question: "don't You think it's not funny?", she began to choke on chips. Administrator and chips nibbles during negotiations with disgruntled customers. The pinnacle of professionalism, no doubt.
In between "managing" referred to my previous post (thank you appreciated the report, I tried so hard!). By the way, complained that he could not remove it from the group Vkontakte. And was horrified when he learned that Ivan Mitin received a letter with our complaints.
She said that did not come to us because of "personal problems", otherwise "there would be a scandal." This is despite the fact that she sat there and did not filed the form that it takes in this place any position, while Mary waited at the bar, a person would be to hand the book with the finished recording. Apparently, "personal problems" prevented her to perform their duties.
By the way, when the book of complaints we are still presented, the staff began to openly laugh at our record. Even if we were lunatics escaped from the asylum, and complained that the menu is fried snusmumriken, normal workers (the key word is "normal") are simply obliged to accept the complaint with a neutral expression, and certainly not to laugh like hyenas in the presence of visitors.
Recall that our key claim was that we began to Boo and asked to speak quieter, although we did not exceed the permissible and appropriate decibels. Said "not savijati him", although to us none of the visitors complained. Although, maybe one of our kind interfered with the "Manager" with her "personal problems"?
And during the entire phone conversation, "Manager" rests precisely on the fact that we have offended Nastya during the incident with cappuccino.
In the end, she did start to apologize and said they "worked with the staff". But we are not sure that you received satisfaction in this duel.
***
And finally, a few personal impressions about the situation. Until recently (read: until this Friday), I was a regular visitor to the Dial. I genuinely liked this place, despite some nuances, like a Cup of questionable cleanliness and creative "performances" of some visitors. But, nevertheless, there's been a nice, "free" and cozy. But only as long as there was staff running the form of a "syndrome watchman".
Consider the example of our complaints.
The situation with coffee.
- Where another cappuccino? I asked for two.
Wrong answer:
- VI nichogo not semolale!
Correct answer:
- Sorry, I didn't catch, I'll cook.
The situation with a request to be quiet.
If people don't smoke, drink alcohol, do not yell, do not hit the dishes, do not spoil the furniture and do not bother the other visitors, the only correct option is to not approach them at all.
The situation with the plaintive book and a subsequent call only shows the immaturity of social and professional failure of these people who can't take responsibility for their actions and to behave with customers.
there is a problem finding a cafe, walked around the whole area and did not find yde is also a cafe ))) the entrance is somehow hidden? :-) . tell me, please )))
very cool,very comfortable
I would like to come again and again
loved the cafe)