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11 ноября 2012
On the following Saturday everything was fine, but two weeks after the incident history repeats itself exactly. We come again to a place down in the lower hall, waiting for half an hour the waiter (no notification of the pool hall never hangs, the lights are on, the passage is not closed), go up in half an hour and we said the same Anastasia that the hall is not in service. We immediately asked for the bill dishes on what we angrily respond that everything is working. We are trying to be funny, under the permission of Anastasiya compiled tables. Make the first order. The dishes on our table almost hurl. Anastasia clarifies whether us more. We answer that should come four. After a while Anastasia takes one of us aside and declares that the institution shall refuse us service because a) we're going to play "mafia" and for this "special institution" and b) you still have nowhere to plant (remind visitors not very many and quite empty room on the bottom). To request more sanity to argue such attitude to us and to our requests to call the Manager but no response - although the receptionist clearly goes behind the curtain and glancing at us askance. Left a lengthy account in the book of complaints, we ought to work out, so she reacted. But the truth of the conclusion is not encouraging: either very stupid institution staff work, allowing the existence in the service sector such Anastasius without proper control over them, or the policy manual until such stepeni bad that such cafe exist in Anastasia and intentionally deter from the establishment clients have already practically zero popularity. Jump in and not go to Africa for a walk. Themselves do not go and do not advise anyone. P. S. Also we had seen this cafe a five-centimeter cockroaches on the walls - real cuccaracha. Although hand on heart I experience this a lot easier than the ignorance and devicesto personnel.
